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At royalpiston.in, we prioritize timely delivery of your automotive accessories orders. Once your payment is confirmed, we strive to process and dispatch your order within 1-2 business days. We rely on trusted courier services for nationwide delivery, with estimated shipping times varying depending on your location within [region/country]. Shipping costs are calculated at checkout based on package weight, dimensions, and delivery destination. Upon shipment, you'll receive a tracking number via email to monitor your package's journey. While we make every effort to meet delivery timelines, unforeseen circumstances such as weather or carrier delays may occur, and we appreciate your patience. Upon delivery, please inspect your package for any damages or discrepancies, and promptly reach out to our customer support team with any concerns. For international orders, additional shipping charges and longer delivery times may apply. For further details on returns, refunds, or any other inquiries, refer to our Returns and Refunds Policy or contact our customer support team. Your satisfaction is our priority at royalpiston.in, and we're here to ensure a smooth delivery experience for every order placed with us.

Shipping Policy:

At royalpiston.in, we handle your orders with the utmost care to ensure safe and prompt delivery. Once your payment is confirmed, we endeavor to process and dispatch your automotive accessories order within 12-72 hours of your order. We partner with trusted courier services for nationwide delivery, with shipping costs calculated at checkout based on package weight, dimensions, and delivery destination. Estimated shipping times vary depending on your location within [region/country]. Upon shipment, you will receive a tracking number via email or SMS to track your package's journey. We take pride in our meticulous packaging to safeguard your items during transit, and we appreciate your patience in the rare event of unforeseen delays caused by weather or carrier issues.

Return Policy:

Our return and refund policy is designed to provide transparency and fairness. The following guidelines outline the conditions under which returns and refunds are possible, helping both parties understand the terms clearly.

Policy Duration

This return and refund policy is valid for 3 days from the date and time of delivery, as confirmed by the courier tracking system. After this period, we are unable to process any return or refund requests.

Return Eligibility

To qualify for a return:

• Unused Condition: The product must be completely unused, showing no signs of wear, installation, or tampering.
• Original Packaging: The product must be returned in its original, undamaged packaging, including any protective seals, tags, and labels.

Return Shipping

• Customer-Initiated Returns: If the return is due to a size change or dissatisfaction, the customer is responsible for the return shipping costs. If we arrange a pickup, courier charges will be deducted from the refund amount.
• Return Address: Returns should be sent to Royal Piston, Atria Business Zone, A-02, Naroda Rd, opp. Arvind Mill, Memco, Aditya Nagar, Asarwa, Ahmedabad, Gujarat 380025.
  
• Shipping Method: We advise customers to use a reliable, trackable shipping service for returns. High-value items require shipping insurance. Returns without tracking or insurance are the customer’s responsibility if they are lost or damaged in transit.

Conditions for No Return or Exchange

• Used Products: Items showing signs of use are not eligible for return or exchange.
• Opened Packaging: Products that are unsealed or have opened packaging are not eligible for return or refund.

No Returns or Refunds for Correct Orders

If the product received matches the order specifications and image, no return or refund will be provided.

Product Compatibility

• Model-Specific Compatibility: Items listed for specific models (e.g., Yamaha R15) are designed exclusively for those models. Using them with unlisted models is at the customer’s risk and voids the return or refund eligibility.
• Customer Responsibility: It is the customer’s responsibility to verify compatibility before making a purchase.

Delivery Estimates

Delivery dates are estimates, not guaranteed. Delays in delivery do not entitle the customer to a refund.

Return Costs and Refusals

• Return Shipping: If a customer refuses delivery or returns an item, return shipping charges will be deducted from the refund amount.
• High-Value Items: For high-value items, the return must include tracking and insurance. Lost or damaged items returned without these safeguards are not eligible for a refund.

Additional Non-Returnable Situations

Items will not be accepted for return if:

• They show signs of use or are missing parts (unless due to our error).
• They are media or software products like opened CDs, DVDs, software, video games, or records.
• They are returned more than 3 days after delivery.

Refund Process

Once we receive and inspect the returned product, we will notify you by email regarding the approval or rejection of your refund.

• Refund Timeline: Approved refunds will be processed within 2-10 business days and credited back to the original payment method.

Late or Missing Refunds

If you haven't received your refund:

• Check your bank or credit card company as there might be a delay in processing.
• For further assistance, please contact us at royalpiston.services@gmail.com

Exchanges

We only offer exchanges for defective or damaged products upon receipt. To request an exchange, please email us at royalpiston.services@gmail.com and send the item to the return address.

Return Shipping Costs

Customers are responsible for return shipping costs, which are non-refundable. If a refund is processed, the return shipping cost will be deducted from the refund amount.

Jurisdiction

All disputes related to this policy are subject to the exclusive jurisdiction of the courts in Gujarat, India. Legal actions must be filed in Gujarat.

Contact Information

For inquiries related to returns, please contact us at:

• Email: royalpiston.services@gmail.com
• Phone: 70433 43412
  
  Please send the returned item only through Royal Piston’s return system, not directly to the manufacturer.

Legal Compliance

This policy aligns with relevant Indian laws, including the Indian Contract Act, 1872, Sale of Goods Act, 1930, and Civil Procedure Code, 1908, ensuring that both parties' rights and obligations are clear and protected.

Unboxing Video Requirement:

As part of our return process, we kindly request that customers provide an unboxing video of the product upon receipt. This video serves as documentation of the product's condition at the time of delivery and helps expedite the return or exchange process. To comply with this requirement, please record a brief unboxing video showing the unopened package and the contents inside. This video can be easily uploaded and shared with our customer support team when initiating a return. We appreciate your cooperation in providing this video to ensure a smooth return experience.

This policy ensures clarity and transparency regarding shipping, returns, and the unboxing video requirement for customers of royalpiston.in